How to report suspicious content

    If you come across a suspicious listing or a harassing message, you can report it to Kaarakauppa in seconds — your report goes straight to a moderator for review and helps keep the marketplace safe for everyone.

    When to report

    Submit a report whenever you encounter:

    • Scam activity — a seller asking you to pay outside the marketplace, an offer that sounds too good to be true, or unusual pressure to close the deal quickly.
    • A misleading listing — the vehicle's details, condition, or price are misrepresented compared to reality.
    • An inappropriate or harassing message — offensive language, threats, or harassment in a conversation.
    • Spam — messages unrelated to the listing or the same message sent repeatedly.

    💡 Tip: If you suspect an active scam, do not share personal details or bank credentials, and do not agree to payments outside Kaarakauppa. Report first — you can also open a support ticket with our customer service team.

    Reporting a message

    You can report a message directly from the conversation view. You must be logged in.

    1. Log in to Kaarakauppa.
    2. Click the Messages link in the top navigation.
    3. Open the conversation containing the message you want to report.
    4. Open the message's menu and select Report.
    5. Choose a reason from the dropdown: Scam, Inappropriate content, Harassment, Misleading information, Spam, or Other.
    6. Optionally add details in the Details (optional) field (up to 1 000 characters).
    7. Click Submit report. You'll see the confirmation "Thanks — Kaarakauppa's moderation team will review this."

    ⚠️ Heads up: You cannot report your own message. You can only submit one report per message — duplicate reports are blocked automatically.

    Reporting a listing

    You can report any listing directly from its detail page while logged in.

    1. Log in to Kaarakauppa.
    2. Open the listing from search results or a direct link.
    3. Find the Report this listing link (flag icon) on the listing page — it is located near the seller information.
    4. Choose a reason from the dropdown.
    5. Optionally add details (up to 1 000 characters).
    6. Click Submit report.

    ⚠️ Heads up: You cannot report your own listing. You can only submit one report per listing.

    What happens after you report

    Every report is reviewed manually by a moderator. Content is never removed automatically based on the number of reports alone — a human review is always required.

    The process is confidential: the reported user is never told who submitted a report against them. After review, the moderation team may warn the user, remove the content, or suspend the account if warranted.

    If you try to report the same content twice, you'll see "You have already reported this content." — one report per item is enough. If the situation requires urgent help, open a support ticket directly with our team at support.kaarakauppa.fi.

    Published